Lumensol provide DLO consultancy, from support for specific services to full management responsibility overseeing the leadership of in-house DLOs.
Our team has the operational and commercial management skills, combined with strong leadership experience, to maximise success against your objectives.
We work with Clients to transform their DLO operations so they are as efficient and effective as they can be. Lumensol’s Transformation Model facilitates change through a four-phased approach to achieve our Client’s requirements.
Our approach is to first build the relationships that underpin our ability to be successful for Clients. Engaging at all levels of the Client organisation, from executives to front-line staff who are responsible for Client-side operations.
Typical example of our DLO transformation projects are:
- Designing and implementing new Target Operating Models (TOM) that are data / geography led so that resources meet demand efficiently
- Redesign, consultation and restructures
- Operational and resource management planning
- Process mapping and redesign
- Operational performance monitoring, data analytics and reporting
- Financial and budget planning
- Technology change and enablement
“We have been working with them since the autumn of 2020 and during that time they have provided consistently strong services across a range of business areas. Their Commercial Management Team have provided both visibility and assurance to us for our main repairs contract.
As a result of this impressive range of work, and the resulting cost savings, we have engaged Lumensol on a new contract. We look forward to their continued advice and support in this critical business area”Elspeth Brown
Head of Contracts & Compliance
Town & Country Housing
“Mat Bishop is a Director at consultants Lumensol. He and his team have done some really tremendous work with us on our property services – basically helping us solve what was previously unsolvable – our commercial model. They have used their deep understanding of property maintenance – and the finances and commercials that surround it – to come up with a fantastic solution for us”
Simon Howick
Managing Director
ODS Group
“The Lumensol team have been incredibly supportive throughout this process, from helping shape and procure the JV arrangement, to establishing our DLO on short notice and without any drop in service, to now supporting the mobilisation of the new contract”
Bob Heapy
Chief Executive
Town and Country Housing
